Reviewed October 2026 against GOV.UK, Companies House, AAT, ICAEW and ACCA guidance.
What happens, in order
How long it takes depends on how quickly the previous accountant releases the records.
- The call. You book a free 20-minute discovery call about the company and what has not been working. Finstem quotes a fixed monthly fee in writing afterwards.
- The email. You send one email naming the previous accountant, with their email address and the company number.
- Clearance and records. Finstem writes to the previous accountant for professional clearance and asks for the records in the same letter, with your written authority. Finstem drafts your one-line note saying you are moving.
- Set-up. Finstem sets up the software and the HMRC agent authorisations. You sign the engagement letter and approve the authorisations.
- Day one. Finstem checks every Companies House and HMRC deadline (accounts, confirmation statement, corporation tax, VAT and payroll) and plans for anything that falls during the handover.
- Normal cycle. The records are brought up to date and the company goes onto a normal cycle. The page on how switching works has the same process in brief.
What professional clearance is, and your part in it
Professional clearance is the new accountant’s enquiry to the previous one before accepting the work. ICAEW’s guidance for its members says the name is a misnomer: the existing accountant cannot give or withhold permission to act, and the decision to accept belongs to the new accountant.
Your part is small. ICAEW says clients have the right to choose their accountants and to change them. AAT’s Code of Professional Ethics says a licensed member will generally need your permission, preferably in writing, before contacting the previous accountant, and that anything the previous accountant says must be honest and unambiguous. AAT’s Client Care Policy says a licensed member who has ended an engagement should, with your consent, correspond with the new accountant on request.
If the previous accountant is slow or holds records back
This is general information from professional-body guidance and legislation, not legal advice.
- Client records. ACCA says documents belonging to clients must be given to them or their agents promptly on request, unless a right of lien can be exercised. ICAEW’s Code requires existing accountants to deal promptly with reasonable requests to transfer records.
- Lien. A lien is a right to keep a client’s property until fees for work on it are paid. ICAEW says it exists only if four conditions are met and is meant to prompt a slow client, not to exact payment from a client who has a dispute over the fees. AAT permits a licensed member to use one only if the engagement letter mentions it and a document retention policy supports it, and requires legal advice first.
- Company records. ACCA says that under English law no lien can exist over a company’s accounting records within section 386 of the Companies Act 2006, or over VAT returns (photocopies excepted). Under section 388 those records must be open to inspection by the company’s officers at all times.
- Transfer information. Even where a lien exists, ACCA says the duty to supply reasonable transfer information to the new accountant remains.
What you can do: ask in writing for specific records; check the engagement letter, which AAT requires to say who owns the records and whether a lien will be exercised; and take legal advice on a disputed lien. If the accountant belongs to a professional body it has a complaints route. AAT asks you to use the firm’s own complaints procedure first and does not consider fee disputes. Tell Finstem on the call if you expect difficulty.
HMRC and Companies House: what changes
HMRC agent authorisation
HMRC authorises an agent tax by tax. For VAT, the new agent sends you a link that you must respond to within 21 days. For Corporation Tax, HMRC posts the company a letter with an authorisation code, which you give the agent within 30 days; form 64-8 is the paper route. If you change agent, HMRC says the new authorisation replaces the existing one, and you can also remove an agent in your business tax account. Stopping a VAT or employer PAYE agent dealing with HMRC by phone or letter needs a further step by post or phone. HMRC says you must not give your sign-in details to your agent.
Companies House
The company authentication code is a 6 digit alphanumeric code that works as a company officer’s signature for online filing. If you do not have it, Companies House posts it to the registered office, which can take up to 10 working days. If you change it, tell anyone else who files for you. Companies House advises changing it if someone no longer authorised to file, such as a previous accountant, knows it. Directors also give their Companies House personal code in the next confirmation statement, and can share it with an accountant who files on their behalf.
Mid-year or after the year end: when to switch
Any time works. Many people wait for the year end, but a mid-year switch is straightforward. You remain legally responsible for the company’s accounts and filings whoever prepares them, so settle who owns each date:
- Accounts. Due at Companies House 9 months after the financial year ends. Corporation Tax is due 9 months and 1 day after the accounting period ends for profits up to £1.5 million, and the CT600 12 months after. Finstem agrees with the previous accountant who completes what.
- VAT. The return and payment are usually due one calendar month and 7 days after the period ends, so a quarter open at the switch needs an owner.
- Payroll. A payroll report goes to HMRC on or before each payday. Employees’ P60s are due by 31 May and expenses and benefits reporting by 6 July, so ask for year-to-date figures.
- Confirmation statement. Due at least every 12 months, and it can be filed up to 14 days after the review period ends.
Avoid starting in the final days before a deadline, because some steps depend on others. If one is close, say so on the call and it is picked up first. A company with no accountant yet should read about the first year as a limited company.
What to have to hand for the first call
- The previous accountant’s name and email address
- The company number and year end
- The last set of accounts, if there is one
- A login for the bookkeeping software
- HMRC references: the corporation tax UTR, PAYE and VAT numbers
- The previous accountant’s engagement letter, and your company authentication code, if you have them
- The date of any filing you know is close
Finstem collects everything else as part of clearance.
What to check before you leave
- Outstanding invoices and any fees paid in advance, confirmed in writing
- Administrator access to the accounting software, and which bank feeds are connected
- Copies of filed accounts, CT600s and the VAT return history
- Payroll year-to-date figures
- A disengagement letter: AAT requires licensed members to confirm the end of an engagement in one, covering outstanding work and impending deadlines, unless there is good reason not to
- After the move: a new company authentication code, and confirmation that the old agent’s HMRC authority is replaced or removed
Why directors switch, and what proactive service looks like
The reasons are familiar: the firm has been bought or is retiring, replies have stopped, a mistake has cost money, the fee has risen, or the director wants advice before the year end rather than after it.
Proactive means dates and decisions are raised before they arrive. At Finstem that is every Companies House and HMRC date tracked from day one; salary and dividends, expenses, capital allowances, pension contributions and the timing of purchases reviewed before the year end, with what was decided and why put in writing (see tax planning in Oswestry); management accounts where the company needs them; replies within one working day; and the same accountant every time. Finstem is an Oswestry practice: see accountants in Oswestry.
What switching costs
Finstem quotes a fixed monthly fee in writing after the free discovery call, with no hourly billing. The fee depends on the company and on what the quotation lists: usually the statutory accounts, CT600, directors’ self-assessment, VAT returns, payroll and confirmation statement, plus bookkeeping and management accounts where needed. Work outside the agreed scope is quoted separately in writing before it starts. ICAEW’s guidance says a previous accountant should not normally charge for transferring records unless there is good reason, and ACCA’s Code says transfer information is provided free of charge. More answers are in the main FAQ.
Sources checked on 10/10/2026: GOV.UK guidance on authorising, changing and removing a tax agent, company authentication codes and personal codes; the AAT Client Care Policy and Code of Professional Ethics; ICAEW helpsheets on changes of appointment and liens; the ACCA legal ownership factsheet; Companies Act 2006 section 386 and section 388.